Job description:

• Maintain account servicing for customer retention.
• Aggressive business development to “hunt” for new accounts.
• Preparing sales quotation.
• Following up on cold-calls to potential prospects to increase sales and achieve target revenue.
• Generating weekly sales and customers’ feedback report.
• Weekly visits to existing customers.
• Attend to ad-hoc sales related activities.

Requirements:

• With at least 1 to 2 years of sales experience in Freight Forwarding vertical or Warehousing is preferable. Fresh graduates in relevant discipline and who is passionate in sales can also apply.
• With more than a year in Sales or Marketing i.e. “hunting” role.
• Passionate in Sales and Marketing.
• Proficient in PC skills (example: MS Word, Excel and PowerPoint).
• Good working attitude, aggressive, customer-focused and self-oriented.
• Strong sense of initiative with ability to work independently.
• A team player.

Specific Responsibilities:

• Responsible for day to day management of all aspects of customer service.
• Order taking via phone / fax & online.
• Order entering for those via phone, email and fax.
• Answering queries, package delivery updates/status.
• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Greet customers warmly and ascertain problem or reason for calling with personal touch.
• Work well with sales and operation team and fellow customer service officers to ensure exceptionally high standard of service is being delivered.
• General affair (purchasing/management of stationery & equipment).
• Billing work (invoicing / data inputting).

Job Specifications/Requirements:

• Higher NITEC or Diploma or its equivalent.
• Good understanding of customer account management.
• Friendly and Customer Service Driven.
• Proficient in MS Office.
• A Team Player.
• Minimum 1 year of relevant customer service experience.
• Good attendance and punctuality.
• Fluent in English and Japanese language (speaking & writing) as this position requires to liaise with Japanese Speaking clients. Japanese language proficiency with JLPT N1 or N2.

Job Responsibilities:

• Load roll cages into the truck
• Perform parcels sorting works
• Sorting of parcels into delivery locations
• Help to maintain workplace tidiness and cleanliness and other general works as required

Job Requirements:

• Working hours: 3pm to 10pm, Mondays to Fridays
• Working location: 24 Penjuru Road
• Able to read and speak simple English (need to handle waybills, labels, etc)
• Able to carry load up to 25kg
• 6 months contract (3 January 2020 – 31 July 2020)
• Pay: $10/hour