Job description:

• To be responsible for day to day management of all aspects of customer service.
• Order taking via phone / fax & online.
• Order entering for those via phone, email and fax.
• Answering queries, package delivery updates/status.
• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Greet customers warmly and ascertain problem or reason for calling with enthusiastic attitude.
• Work well with sales and operation team and fellow customer service officers to ensure exceptionally high standard of service is being delivered.

Requirements:

• Higher NITEC or Diploma or its equivalent
• Good understanding of customer account management
• Friendly and Customer Service Driven
• Proficient in MS Office
• A Team Player
• Minimum 1 year of relevant customer service experience.
• Good attendance and punctuality.
• Proficient in Japanese language (Speaking and Writing)

Responsibilities

• Load roll cages into the truck
• Perform parcels sorting works
• Sorting of parcels into delivery locations
• Help to maintain work place tidiness and cleanliness and other general works as required

Requirements

• Working hours: 6pm to 10pm, Mondays to Fridays
• Working location: Alexandra Terrace
• Able to read and speak simple English (need to handle waybills, labels, etc)
• Physically and medically fit to carry load up to 25kg
• 3 months contract
• Pay: $10/hour

Responsibilities

• Ensure goods are sort accordingly by floor levels into the proper delivery equipment.
• Execute deliveries & collections in a timely manner.
• To take note tenant’s delivery timing requirements and execute where necessary.
• Ensure correct documents are duly endorsed by tenant/LSP for office submission/records.
• To report to Supervisor on any packaging issues/discrepancy/problem arises immediately.
• Provide reliable service to customers.
• Ensure proper housekeeping of storage equipment and working environment.
• To perform Traffic Control at the Heartland Mall.
• To assist Mall Tenants delivery agents pertaining to the Dock Scheduler Queing System (DSQ).
• Other ad-hoc jobs/assignment from time to time.

Requirements

• Secondary education.
• Able to read, write and understand simple English.
• A team player.
• 5 days’ work week (including Saturday, Sunday / Public Holiday).
• Able to handle heavy load of goods
• Able to work at Tampines Mall, Bedok Mall, IMM, Westgate or Bukit Panjang Plaza

Responsibilities

• Maintain account servicing for customer retention.
• Aggressive business development to “hunt” for new account.
• Preparing sales quotation.
• Following up on cold-calls to potential prospects to increase sales and achieve target revenue.
• Generating weekly sales and customer’s feedback report.

Requirements:

• Experience in export/import and freight forwarding field.
• With more than a year in Sales or Marketing
• Proficient in PC skills (Eg: MS Word, Excel and Powerpoint)
• Native English speaker
• Good working attitude, aggressive, customer-focused and self-oriented.
• Strong sense of initiative with ability to work independently
• A team player

Responsibilities

• Dedicated Sales performance against assigned target
• Develop new clients and maintain the existing clients
• To respond to incoming queries and ensures the resolution of service
• Prepare and attend client meetings
• To be well aware of the local market
• To have good know-how of the service providers and customers
• Ability to influence and build relationships at all levels especially with external customers
• To manage and support daily performance of sales and customer service team.
• To maintain healthy receivables and maintain level of bad debts
• Established sales goals, objectives, KPIs and strategic business expansion plans for continuous review.

Requirements:

• Minimum Diploma or higher in similar field or any of its relevant discipline.
• Professional image, polished presentation & highly motivated
• At least 5 years’ experience in Freight Forwarding / Shipping Sales with proven track record
• Must possess management experience within freight forwarding industry
• Ability to take initiative and responsibility
• Computer literate
• Good English and communication skills