Notice regarding Circuit Break Phase 2
Type of Overseas Moving Service | Self-Pack Sea Plan to Japan | Standard International Moving Plan | Self-Pack Air Plan to Japan | ||||||
Delivery Destination | Japan only | International | Japan only | ||||||
Mode of Transport | Sea Freight | Sea Freight | Air Freight | Air Freight via Ta-Q-Bin | |||||
Singapore | Meeting and On-site Survey | - | ○ | ○ | - | ||||
Documents Preparation | ○ | ○ | ○ | OP | |||||
Packing and Documentation | - | ○ | ○ | - | |||||
Removal of unwanted furniture | - | ○ | OP | - | |||||
Moving out of items by Yamato staff | ○ | ○ | ○ | ○ | |||||
Export Customs Clearance | ○ | ○ | ○ | ○ | |||||
Destination Country | Import Customs Clearance | ○ | ○ | ○ | ○ | ||||
Moving In (Delivery) |
Type of delivery | Doorstep delivery only | Room delivery |
Doorstep delivery only (via Ta-Q-Bin) |
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Assembly of bulky furniture | - | ○ | - | - | |||||
Unpacking of small items | - | ○ | - | - | |||||
Free storage after customs clearance | - | 1 month | 1 month | - | |||||
Collection of empty boxes upon request | On the move-in (delivery) day | - | ○ | - | - | ||||
One-time collection at a later date | - | ○ | - | - | |||||
○ = Service is provided by Yamato Transport – = To be done by Customer OP (Optional) = Can be done by Yamato Transport at an additional cost |
Q1. Can I receive my parcels upon arrival at destination?
With regards to customs clearance, customers must submit an unaccompanied baggage declaration form once they arrive at the destination country. The clearance process will take about 2 weeks for sea freight, and 3 to 5 days for air freight.
Sea and air freight require separate declaration forms. Hence, it is not possible to process customs clearance for both at the same time.
Q2. Is it possible to send items from a warehouse in Japan to a house in Japan?
Yes, please inform our sales representative before your move and we will make the necessary arrangements on your behalf.
Q3. Is it possible to move pets?
Unfortunately, we do not provide pet moving services. However, we do provide documents related to pet relocation.
Q4. Is it possible to dispose of garbage?
We provide disposal services for bulky items and electrical appliances. However, we do not provide disposal services for personal items and garbage.
Q5. Do you provide removal services on weekends and public holidays?
We operate on Saturday mornings. However, we do not operate on Saturday afternoons, Sundays and public holidays. Some condominiums do not permit moving on Saturdays.
Q6. Can I still move if the destination address is not confirmed?
Sea freight can be used even if the destination address is unconfirmed before the move. If there is a need to store your belongings in the destination warehouse for a long period, please inform us in advance.
Q7. What are the common problems encountered during removal?
Misplacement of passports or other important documents during sea freight are common. Some customers’ landlords have also claimed that their items were mistakenly included in their shipments. We strongly recommend that you segregate your items properly, in order to ensure a smooth transition.
Q8. Do I need to take note of anything regarding condominium moving?
A successful application for a house moving permit is required prior to removal. If the parking area and lift have not been reserved in advance, we will be unable to carry out the removal process even if we confirmed our schedule with you at an earlier stage. Please contact us as soon as your schedule is confirmed.
Q9. Do you provide house cleaning services?
We do provide this service. However, your landlord may engage an alternative contractor for cleaning services. Please check with your landlord.
Q10. Do you provide airline ticket and hotel reservation services?
Yes, we can make the arrangements on your behalf. Please contact us for more details.
Q11. What about piano removal?
Yes, we provide piano moving services both domestically and internationally.
Topic 1: Preparations to Return Home
First Step of your return back home |
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Educational Matters |
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Government and Bank Matter |
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Accomodation and Lifestyle Matters |
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Topic 2: Preparations after Returning Home
Contract Related Matters |
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Miscellaneous matter after returning home |
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Air & Sea Freight
Tracking