Managing a subscription-based distribution business across multiple logistics functions is no small task. This case study explores how Yamato Transport Singapore helped FLC, a natural water and water dispenser distributor, overcome fragmented supply chain processes — delivering a fully integrated solution covering import customs clearance, warehousing, B2C last-mile delivery, customer coordination, and equipment collection. The result was greater operational visibility, fewer delivery failures, and a significantly reduced internal workload for the client.

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Background

FLC imports and distributes natural water and water dispensers from Mount Fuji, Japan and was grappling with fragmented logistics processes that spanned import clearance, warehousing, and last-mile delivery. The lack of integration across these functions meant there was little visibility into where shipments stood at any given point in the chain.

The challenges were particularly acute in B2C delivery operations. The inability to confirm delivery completion in real time, combined with a heavy volume of delivery date adjustment requests and redelivery coordination from end users, placed a significant strain on day-to-day operations and disrupted normal business activities.

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Solution

Yamato Transport Singapore stepped in as a single end-to-end logistics partner, covering the full scope of FLC’s supply chain. From import customs clearance through to warehousing, order fulfilment, delivery, and collection.

On the import and warehousing side, Yamato managed customs clearance for natural water and water dispensers arriving from Japan and other countries, and established a structured inventory management system to ensure secure and organised stock handling.

For B2C delivery operations, shipments were executed based on instructions from FLC, with real-time delivery tracking made available through Yamato’s website giving both FLC and end users full visibility of shipment progress at every stage.

To ease the burden of customer-facing delivery management, Yamato acted as a communication bridge with end users, handling all delivery scheduling, rescheduling, and redelivery coordination directly. This removed a significant operational load from FLC’s internal teams.

Finally, Yamato provided collection services for water dispensers upon subscription cancellation, managing the full process from collection through to storage and ensuring a smooth, hassle-free experience for both FLC and their customers.

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Results

With a fully integrated logistics operation in place, FLC gained end-to-end visibility across inventory, delivery, and returns. This enabled more stable, scalable, and confident operations. Delivery quality improved as better coordination and proactive communication reduced the frequency of missed deliveries and redelivery incidents. Perhaps most significantly, FLC’s internal workload for customer service and delivery management was substantially reduced, freeing up resources to focus on core business activities.

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