How Yamato Transport Singapore helped a natural water and dispenser distributor replace fragmented logistics with a single, fully integrated supply chain solution

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Background

Fragmented logistics, no visibility, and a growing redelivery burden

FLC imports and distributes natural water and water dispensers from Mount Fuji, Japan. Managing logistics across multiple disconnected functions — import clearance, warehousing, and last-mile delivery — meant FLC had little visibility into where shipments stood at any given point in the chain.

The pressure was felt most acutely in B2C delivery operations. Without real-time confirmation of delivery completion, and with a high volume of date adjustment requests and redelivery coordination coming in from end users, day-to-day operations were consistently disrupted — pulling internal resources away from core business activities.

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Solution

One partner. Every step of the supply chain covered.

Yamato Transport Singapore became FLC’s single end-to-end logistics partner, taking full ownership across four key areas:

Import Clearance & Warehousing
Established a structured inventory management system to ensure secure, organised stock handling at all times.

B2C Delivery & Real-Time Tracking
Shipments were executed based on FLC’s instructions providing full visibility of every shipment from dispatch to doorstep.

Customer-Facing Delivery Coordination
Yamato handled all delivery scheduling, rescheduling, and redelivery requests. This removed a significant coordination burden from FLC’s internal teams entirely.

Dispenser Collection Services
Upon subscription cancellation, Yamato managed the complete collection process ensuring a smooth, hassle-free experience for both FLC and their customers.

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Results

Visibility restored. Redeliveries reduced. Internal teams freed up.

• Full end-to-end visibility across inventory, delivery, and returns — enabling more stable and scalable operations
• Fewer missed deliveries and redelivery incidents, driven by better coordination and proactive customer communication
• Significantly reduced internal workload for FLC’s customer service and delivery management teams, freeing resources to focus on business growth

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