Here is how Yamato Transport Singapore replaced a fragmented multi-vendor arrangement with a single seamless logistics pipeline — cutting shipping costs by 30% and getting critical therapies to clinics faster.

---

Background

Fragmented vendors, rising costs, and delays that affected patient care

A Japanese pharmaceutical company required daily shipments of unapproved medical treatments — including beauty, hormone, and hair transplant therapies — from Singapore to clinics across Japan. These treatments are vital to end-patient care, making reliability non-negotiable.

Yet the client’s logistics setup was anything but reliable. Freight forwarding, Yakkan Shoumei (Japanese import certification), and local Japanese delivery were each handled by separate vendors creating high administrative burdens, inflated costs, and slower transit times. This resulted in critical therapies taking longer to reach clinics, directly impacting patient experience and operational efficiency.

---

Solution

One integrated pipeline starting from Singapore pickup to clinic doorstep in Japan

Yamato consolidated the client’s entire logistics operation into a single seamless solution covering international air freight, customs clearance, and domestic last-mile delivery across Japan.

Origin-Level Pre-Labelling & Door-to-Door Tracking
Leveraging shipment data shared by the client in advance enabled complete door-to-door tracking and eliminated time-consuming sorting or relabeling upon arrival in Japan.

Smart Cold-Chain Optimisation
Yamato avoided the high cost of full refrigerated airfreight by packing temperature-sensitive shipments with high-performance insulation materials on standard flights. Upon arrival in Japan, cargo was transferred directly to Yamato Chronogate’s refrigerated storage during clearance, then delivered to clinics via Yamato’s Cool TA-Q-BIN service at a controlled 2–8°C

Single-Source Logistics Management
Yamato consolidating all logistics functions eliminated the need for the client to coordinate across multiple forwarders and local carriers, dramatically simplifying day-to-day operations.

---

Results

30% cost reduction. Faster deliveries. Zero backlog. Less admin.

• 30% reduction in total shipping costs: achieved by optimising cold-chain packaging and leveraging the Cool TA-Q-BIN domestic network instead of full refrigerated airfreight
• 1 to 2 days faster: streamlined customs handling and origin pre-labelling cut cross-border transit times, ensuring clinics received critical therapies sooner
• Zero backlog: daily high-frequency shipments now flow smoothly and reliably, with no disruption to clinic supply
• Errors eliminated: origin-level pre-labelling removed sorting mistakes and customs delays that previously added time and cost to every shipment
• Significantly reduced administrative burden: with a single logistics partner managing everything, the client’s internal team reclaimed time previously spent coordinating across multiple vendors

For a complimentary, obligation-free consultation, please leave us a message through our contact form or send us an email at [email protected].