There is a limit of $2,500 total per invoice.

It stands for “Material Safety Data Sheet”. For example, if the product contains a built-in battery, an MSDS must be submitted. MSDS can normally be obtained from manufacturers. For details, please contact your manufacturer.

An invoice refers to a cargo detail list. It must be submitted to the customs office of the importing country, so please fill it out accurately. To create an invoice, please use our website.

We will inspect all packages before shipping. If there is any discrepancy, we will contact you, so please fill in your contact information accurately. Please note that shipment will be put on hold while we receive your confirmation, so there may be a delay in delivery. Please prepare the invoice and shipping label accurately.

The Washington Convention is the Convention on International Trade in Endangered Species of Wild Fauna and Flora. Depending on the material used in leather products, they may be in violation of the Convention. For more information, please search for “Washington Convention” on a general search engine.

We will inspect all packages before shipping. If there is any discrepancy, we will contact you, so please fill in your contact information accurately. Please note that shipment will be put on hold while we receive your confirmation, so there may be a delay in delivery. Please prepare the invoice and shipping label accurately.

Some items for personal use are limited to 10 kg depending on the item. This is because there is a suspicion that quantities exceeding 10 kg may not actually be for personal use.

Personal use refers to importing with the intention of using the entire amount yourself. Selling or giving away imported items to other people is not permitted.
Importing multiple orders at once is also not permitted.
TA-Q-BIN does not apply the special import declaration method for personal imports (60% declaration) to anyone other than mail order businesses and other shippers with whom we have entered into a corporate contract in advance.

This is an online tool that allows customers to enter and declare the information required for shipment, customs clearance, and delivery of packages. It is compatible with many devices, including smartphones, tablets, and PCs. Simply enter the requested shipper and delivery address, package size and weight, contents, payment method, etc. You can also pay for shipping by credit card online.

You can easily enter information about the package you are sending using your smartphone or tablet. There is no need to go to one of our branches or dealers to pick up the shipping slip in advance. We can distinguish prohibited or restricted items from the entered items, and there is no need to worry about missing information or difficult-to-read characters compared to handwritten shipping slips, which reduces the number of inquiries we receive from customers. Shipping fees can be paid online, so there is no need to provide credit card information separately. The International TA-Q-BIN ECO service is only available for applications through International TA-Q-BIN Online Shipping.

The basics are a waybill and an invoice. Other documents required may vary depending on the item. If you use International TA-Q-BIN Online Shipping, you can complete the process without any additional documents by simply following the instructions on the website.

Please enter the recipient’s email address in the Online Shipping tool. An email with the shipment number will be sent.

This is the label that is affixed to the package. It lists the shipment number, the name and address of the recipient, and the name and address of the sender.

A gift is something that you send to a customer in Japan. Items for sale (such as online auction items) do not fall under this category. Regardless of packaging or wrapping, if you write “gift” on the invoice, the item will be treated as a gift. However, please note that the customs authorities may decide not to consider the item a gift.

Yes, we can collect your parcel at door step in Singapore.
Alternatively, you may drop off your parcel at 2 Bukit Merah Central, #08-01, Singapore 159835 for a discount.

For personal shipment, we can only ship to Japan.
For business shipment, please contact our sales team ([email protected]) for a quotation.

Yamato Transport Singapore changes (increases or decreases) the international fuel surcharge every month in response to fluctuations in the US GULF COAST (USGC) aviation fuel prices issued monthly by the US Energy Information Administration (EIA). The details of the changes will be posted on this website two weeks prior to the implementation date.

A fuel surcharge will be charged separately for International TA-Q-BIN services.

Depending on the item, customs duties and consumption tax may also be charged.
You can choose from the following:
1) Shipping and customs duties are prepaid.
2) Shipping is prepaid, customs duties are collected upon delivery.
3) Shipping and customs duties are collected upon delivery.

If you use TA-Q-BIN Online Shipping, all payments must be made by credit card or PayNow. Payments cannot be made at the handling store. If you select “Cash on Delivery,” please pay in cash when you receive your package in Japan. (Credit cards cannot be used. Thank you for your understanding.)

The delivery date and time cannot be specified online.

Please email [email protected] with your tracking number.

Please email [email protected] with your tracking number.

Please email [email protected] with your tracking number.

Please email [email protected] with your tracking number.

Please double check the email address you used to register. If it is correct, please contact us using the inquiry form.

All International TA-Q-BIN services are by air.

No, payment must be made by card online.

Yes.

Yes. After measuring the total length and weight of the box, please refer to the following link.

We do have a refrigerated shipping option available after customs clearance in Japan, but international shipments are sent at room temperature.

Any type of box can be used for International TA-Q-BIN services. Even if the item is not in a box, it can still be shipped as long as it is packed, the total dimensions of the three sides are up to 160cm and the weight does not exceed 25kg.

The larger of either size or weight will apply.

Restrictions vary depending on the service. International TA-Q-BIN, International TA-Q-BIN Eco, International TA-Q-BIN Oversize

International TA-Q-BIN services can be used for a variety of purposes, including transporting gifts and merchandise for sale, and wholesale to stores.

You cannot send an International TA-Q-BIN package to yourself. Please make sure to send it to a person other than the sender who lives in Japan.

International TA-Q-BIN ECO can be used for gifts and private transactions (C2C) (if there is only one item).

All you have to do is enter the necessary information into International TA-Q-BIN Online Shipping.

International TA-Q-BIN ECO has restrictions on the size and weight of parcels (up to size 80), the number of items that can be sent (up to 1 item), and the declared value (up to SGD 2,500), which are smaller than those of International TA-Q-BIN. It is a service that allows you to send parcels at a reasonable price.

You cannot send an International TA-Q-BIN ECO parcel to yourself. Please make sure to send it to a person other than the sender who lives in Japan.

Handwritten labels are not available for International TA-Q-BIN Eco. Applications must be made through International TA-Q-BIN Online Shipping.

Only one type of item can be placed in a box. If you have multiple quantities of the same item, you can send them. For example, you can send three T-shirts. However, T-shirts and jackets are different items, so they cannot be sent in the same box by International TA-Q-BIN Eco. In that case, please use regular International TA-Q-BIN.

International TA-Q-BIN Oversize service is available for parcels weighing more than 25kg, or over 160cm, or over declare value JPY 300,000 per parcel.

Oversized parcels are limited to the transportation of single items such as furniture that exceed the standard parcel size.

You can choose from one of the following:
1) Shipping and customs duties are paid in advance
2) Shipping is paid in advance, customs duties are paid upon delivery
3) Shipping and customs duties are paid upon delivery

International TA-Q-BIN Oversize parcels can be used for a variety of purposes, including transporting gifts, merchandise for sale, and wholesale to stores.

The basics are a shipment label and an invoice. Other documents required may vary depending on the item. If you use International TA-Q-BIN Online Shipping, you can complete the process without any additional documents by simply following the instructions on the website.

If the item is within 160cm and weighs less than 25kg, please use TA-Q-BIN.

You cannot send an oversized international parcel to yourself. Please make sure to send it to a person other than the sender who lives in Japan.

There are some addresses and areas where delivery is not possible, such as remote islands, so please contact your nearest branch office in advance.

As a guideline, it will take about 6 to 10 days. However, delays may occur due to content inspections or flight delays.

Please see tracking information for your package.

We are very sorry, but we cannot answer inquiries about International TA-Q-BIN services sent from Japan to Singapore, as Yamato Singapore does not deliver the items in the final mile.
For inquiries about International TA-Q-BIN services from Japan, please check the Yamato Transport International TA-Q-BIN Service page.

Whether or not customs duties are incurred and the duties amount will be determined after import customs clearance.

The All Prepaid handling fee will be charged only when you select “All Prepaid” as your payment method. However, for personal gifts for individuals (destined for a private home), no handling fee will apply if the total declared value is SGD 50 or less.
*Please note that the handling fee may vary depending on the item’s value and condition.

Customs duties are incurred depending on the item at the time of import customs clearance. As they vary depending on the price and condition of the item, we are unable to provide any information. Thank you for your understanding.

In addition to customs duties, import consumption tax (10% from October 2019) is also levied. Also, liquor tax and tobacco tax are levied separately on alcohol and tobacco.

Yes, it can. However, there are some conditions.
1. The weight must be less than 1kg.
2. Please make sure to indicate the weight on the invoice in addition to the product name and declared price.

Please refer to the prohibited and restricted items list.

As an exception, when an individual imports medicines, quasi-drugs, cosmetics, or medical devices from overseas, they are permitted to import up to 24 items, which is equivalent to approximately one month’s supply, for personal use only. The item refers to the product name, such as “lipstick, foundation.” When giving cosmetics as a gift, be sure to fill in the product name, quantity, and declared price for each item on the invoice form. For more information on import restrictions on cosmetics, etc., please search for “cosmetics items” on the Ministry of Health, Labor and Welfare website.

Yes, we can ship up to 12 bottles at a time (10 kg or less net).

Yes, but there is a possibility that compensation may not be available in case any item damage occurs.

As per the Food Sanitation Act, rice cannot be sent.

Yes, but only one item (up to 5kg) is allowed

Yes, you can send it. However, it is limited to one item (up to 5 kg).

As per the Food Sanitation Act, food cannot be sent to a company.

As per the Food Sanitation Act, supplements cannot be sent to a company.

A commercial invoice is required, please contact our branch office.

Yes, you can send them. However, toys for children under 6 years old cannot be sent (other laws and regulations)

You can send any toothpaste except for those that contain peroxide (whitening).

Only over-the-counter medications, unopened, up to 60 days supply. For more details, please refer to our prohibited and restricted items list.

Please refer to our Oversized TA-Q-BIN Page.

Please refer to our Oversized TA-Q-BIN Page. Note that a special box will be required for these items.

Sizes under 160 will be shipped in our designated box.

Please contact us for more details.

Yes however, there is a limit to the battery capacity that can be carried on board an aircraft for lithium-ion batteries built into electrical appliances and precision equipment. This information is listed in the MSDS, and you can use this information to determine whether or not an item can be shipped via International TA-Q-BIN or air transport.

Yes, but it will not be covered by the fragile item warranty (10kg limit).

Yes however, there is a limit to the battery capacity that can be carried on board an aircraft for lithium-ion batteries built into electrical appliances and precision equipment. This information is listed in the MSDS, and you can use this information to determine whether or not an item can be shipped via international TA-Q-BIN or air transport.

Please refer to our Oversized TA-Q-BIN Page. Note that a special box will be required for these items.

Yes. Please enter the name of the person in charge. (Normal correspondence cannot be sent.)

No. All food item must have product label that contains ingredient list and manufacturing information.

If you enter the recipient’s email address into International TA-Q-BIN Online Shipping, an email will be sent to you after import customs clearance is completed. You can then specify the desired date and time of receipt. If you would like to contact us by phone, please contact the TA-Q-BIN Service Center in Japan (0120-01-9625).

If the recipient is a registered Kuroneko Member in Japan and certain conditions are met, you can choose to have your package delivered to a convenience store or parcel locker. You can specify the desired delivery location and date and time from the email that will be sent to you after the import customs clearance is complete.

Payment upon receipt is by cash only.

Wine, glass products, ceramic products (e.g. figurines, French dolls, etc.), rare items, replicas, art, antiques, light bulbs, Precision machines and electrochemical products without abnormal appearance on the package, etc. may not be covered by the warranty.

The fee includes insurance premiums that cover damages up to SGD 2,500 per shipping invoice. In principle, the amount is based on the declared value. For shipments over SGD 2,500, please contact us.

We are sorry, but we are currently not offering refrigeration services.
There may be other options available, so please contact us using the inquiry form.

The maximum price for collection by TA-Q-BIN Collect is 300,000 yen. If you are shipping on a cash-on-delivery basis, including shipping charges, destination customs duties, and consumption tax, please ensure that the total amount including the product price does not exceed 300,000 yen.

For Corporate TA-Q-BIN, we offer various payment methods, such as collecting the cost of the item from the recipient (TA-Q-BIN Collect) and cash on delivery. Please contact us using the inquiry form.

After you fill out the application form, your application will be reviewed by Yamato Japan, which will take approximately one week.

We are very sorry, but we only accept transfers to corporate accounts.

Required documents vary depending on the case. For more information, please contact us using the inquiry form.

Yes. With TA-Q-BIN Collect, you can collect shipping fees, customs duties, etc. in addition to the product price.

Even today, cash on delivery (payment at the time of receipt of the product) is widely used for online shopping payments in Japan. You can also use the cash on delivery service “TA-Q-BIN Collect” for online shopping from the Singapore to Japan. This allows Japanese customers to make purchases with greater peace of mind.

For International TA-Q-BIN services, the total length of the box must be up to 160cm, and the weight must be up to 25kg. For oversized courier services, the total length of the box must be up to 300cm, and the weight must be up to 50kg (maximum length of any one side must be 200cm).

International TA-Q-BIN? (corporate) can be used for various purposes such as transporting merchandise for sale and wholesale to stores.

Please contact us using the inquiry form. After doing so, our staff will bring the necessary documents to you.

With TA-Q-BIN Collect, there are no initial or monthly fees.

Please contact us using the inquiry form.

Our staff will contact you with the results of the screening.

There are some addresses and areas where delivery is not possible, such as remote islands, so please contact your nearest branch office in advance.

Sorry. As of August 2019, this service is only available in Japan.

We are sorry, but as of January 2022, we do not accept card payments at the time of delivery.

Yamato Japan Finance, a subsidiary of our group company, will transfer the money directly to your account once or twice a month.

Please contact us using the inquiry form.