Case Studies

Case Studies

Case Studies

International E-Commerce Delivery
Jane Doe January 24, 2021
International E-Commerce Delivery

Our international E-Commerce Delivery service model makes international shipping convenient and fast.

Challenges Challenges

A Europe-based customer wants to grow their sales in Asia, but is dealing with many inquiries and complaints from customers in that region regarding delivery status and service quality. As such, they have decided to establish a logistics base in Asia.

Solution Solution
  • Product compliance check / consultation with destination country regulations / fast and reliable customs brokerage
  • Conduct operations in Zero GST Warehouse
  • Provide the same lead time as local E-Commerce companies (N+2 days~) through our innovative service model
  • Receive delivery notifications, set pick up locations and timings via smartphone app to maximise customer convenience (Japan only)
  • Dedicated customer service officers in Japan to respond quickly to end-customers’ delivery requests and feedback

Benefits Benefits
  • Improved service level, leading to customer satisfaction
  • Reduction of delivery inquiries and complaints, lowering administrative costs
  • Increased sales by retaining satisfied customers

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